Features an LCD with a backlight (16x134 dots) and optional full-color 12.1" touch displays on newer models.
Many retailers choose to load label formats and PLU data directly from a computer. This can be done via Ethernet or RS-232 connections.
If you encounter persistent issues or errors, it is always best to contact a certified DIGI service professional or your local vendor to ensure safe and correct repairs.
Schedule periodic calibration tests using certified standard weights to ensure compliance with legal trade regulations. digi sm500 scale user manual
While this guide covers the essentials, the official DIGI SM500 MK4 user manual and service manual contain more detail, including wiring diagrams, advanced programming, and complete error code lists.
The SM500 can operate in different modes, depending on your application.
LCD with backlight (16x134 dots) or optional 12.1" full-color touch displays on newer variants like the SM-5000 series. Features an LCD with a backlight (16x134 dots)
A clears all PLU data and restores factory settings. Use only when absolutely necessary.
| Code / Message | Meaning | Solution | | :--- | :--- | :--- | | | Zero range has shifted (often due to a heavy impact or drift) | Perform a full calibration adjustment | | 88888 | The maximum capacity of the scale has been exceeded | Immediately remove the excess weight to prevent permanent damage to the load cell | | Multi-Label Feed / Gap Error | The printer prints 2 or more labels at once | The label gap sensor isn't detecting the gap between labels. It may need cleaning or sensitivity adjustment |
Ensure the scale is on a flat, level surface away from drafts or heavy vibrations. Turn the scale on and allow it a few moments to zero out. If you encounter persistent issues or errors, it
To ensure accurate measurements and optimal performance, it's essential to follow the operating instructions outlined in the Digi SM500 scale user manual. Here's a step-by-step guide to getting started:
: Used for data maintenance, memory initialization, and advanced testing. Essential User Instructions SM-500MK4 BS | Retail - DIGI (TERAOKA)
The SM500 uses a wide‑ranging power supply: 100–240 V, 50–60 Hz. It automatically adapts to your local voltage. Simply plug in the power cord, press the switch (usually on the back or side), and the display will illuminate.