HP never released an official Windows 10 driver for the UN2420 module. However, the Windows 7 and Windows 8 drivers work perfectly when installed correctly. SoftPaq SP59317 (or newer version SP62912) Driver Version: 1.1.220.0 (Qualcomm Gobi 2000 Package) Source: Official HP Support Website How to locate the file:
The most reliable way to get this module working is to use the . Although official support ended with Windows 7, these drivers often remain functional on newer versions of Windows.
Identify the device precisely:
Once the installation finishes, verify that Windows 10 recognizes the cellular modem hardware correctly.
Check the box at the bottom that says . Click Apply and then OK . Step 3: Execute the Installer hp un2420 mobile broadband module driver windows 10 upd
HP provides a dedicated support tool, the HP Support Assistant, which can help users update drivers and resolve technical issues. To update the driver using this method:
If you are seeing a yellow exclamation mark in Device Manager under "Other devices" labeled as HP un2420 Mobile Broadband Module , or if your WWAN card is not detecting mobile networks, you need to install the correct driver.
Here’s a step-by-step guide to getting the working on Windows 10 , including driver setup and important limitations.
: This error often occurs if the loader cannot detect the device or if secondary drivers (NMEA/Diagnostics) fail to start. Connection Software HP never released an official Windows 10 driver
The HP UN2420 Mobile Broadband Module is a Qualcomm Gobi 2000-based cellular modem. It allows older HP EliteBook and ProBook laptops to connect to 3G networks.
Since the installer was built for Windows 7, executing it normally on Windows 10 often results in a "Current OS not supported" error. Follow this compatibility workaround to bypass the block. Step 1: Download and Extract the SoftPaq
✅ Use the built-in Windows 8.1 driver – it often works on Windows 10.
Use the HP SoftPaq sp53068 Link to download the package directly. Although official support ended with Windows 7, these
: Locate the "HP un2420 Mobile Broadband Module" (often listed under "Other Devices" or "Network Adapters"). Update Driver : Right-click the device and select Update Driver Browse Locally Browse my computer for driver software and point it to the extraction folder (e.g., C:\SWSetup\sp51022 ). Ensure "Include subfolders" is checked. Compatibility Mode Launcher.exe within the driver folder fails, right-click it, select Properties > Compatibility , and run it in Windows 7 compatibility mode HP Support Community Common Post-Update Issues Module "Turned Off"
Scan any downloaded driver with antivirus before use.
The HP un2420 Mobile Broadband Module is a wireless broadband module designed for HP laptops and tablets. It allows users to connect to the internet via cellular networks, providing a convenient and reliable internet connection on the go. The module supports various wireless broadband technologies, including HSPA+, UMTS, and GSM.
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