Restart Autodesk Moldflow Synergy. You will be prompted to log in again. This establishes a fresh, exclusive token connection to the solver. 2. Purge the Simulation Job Manager (SJM) Cache
Check the service status:
Open (Ctrl+Shift+Esc) and go to the Details tab. Look for and end every instance of: autodesk moldflow error 99998 exclusive
Over heavily loaded corporate Intranets, VPN connections, or cross-regional networks, Moldflow's solver can stop waiting for a license ticket response too quickly, resulting in an immediate 99998 abort. Adding an explicit global timeout variable fixes this network lag.
: Running both a workstation and a thin client installation on the same Linux machine is a known cause of Error 99998. Uninstall the version you do not need. Restart Autodesk Moldflow Synergy
Common features that trigger this error if they are missing or misconfigured in your license file include: AMI_STANDARD (Moldflow Insight Standard) AMI_PREMIUM (Moldflow Insight Premium) AMI_ULTIMATE (Moldflow Insight Ultimate) AMA_ULTIMATE (Moldflow Adviser Ultimate) Common Causes & Solutions Expired or Missing License on your license server, go to the Server Status tab, and click Perform Status Inquiry . Look for features like to ensure they are active and not expired. Mismatched License Levels
Go to the tab and terminate AdskJobManager.exe and any active runstudy.exe tasks. Adding an explicit global timeout variable fixes this
The core cause of Error 99998 is a breakdown in communication between the Moldflow Insight solver and the licensing service. The most frequent triggers include:
Moldflow relies on two separate license keys: one for the user interface (Synergy) and one for the actual solver (Insight). A common mistake is updating the UI or installing a service pack without matching the solver configuration. If the client software searches exclusively for a standard solver token ( AMI_STANDARD ) while the network file contains an advanced token ( AMI_ULTIMATE ), the simulation fails to execute. 2. Network and Hostname Miscommunication
If your company has many users, use a FlexLM options file to reserve licenses for specific users, ensuring the solver is always available for key personnel.