Ncsw10301 Unable To __exclusive__ Download The Image From Cisco.com Invalid Metadata Trans-id -

Is your deployment , utilizing an enterprise proxy , or completely air-gapped ?

: Older appliance software releases attempting to connect to Cisco backend servers using deprecated TLS or handshake variables. Immediate Workarounds

The Cisco Catalyst Center (formerly DNA Center) error indicates a failure in the Software Image Management (SWIM) system where the main software binary completes its download, but the orchestrator cannot fetch or validate the required meta files. This problem typically surfaces during automated infrastructure upgrades.

If you have attempted and the error persists, open a TAC case with the following information: Is your deployment , utilizing an enterprise proxy

In Catalyst Center 2.3.7.9, this error can occur if the product is not properly registered to call the service. 3. Verification and Connectivity Checks

Historically, as tracked in official Cisco documentation and community disclosures like the Cisco DNA Center Image Repository Error Thread , the primary culprit is often a backend API issue with Cisco’s cloud platform providers. During the download sequence, the controller passes a transaction ID ( trans-id ) to log the session. If the upstream sync engine experiences service disruptions, the metadata server returns an altered format or an "invalid" token response, breaking the state machine within Catalyst Center. 2. Known Software Vulnerabilities (Cisco Bugs)

The error message "NCSW10301 unable to download the image from cisco.com invalid metadata trans-id" typically occurs when a user attempts to download a Cisco software image from the Cisco website. The error code NCSW10301 suggests that there's an issue with the download process, specifically related to the image metadata. The "invalid metadata trans-id" part of the error message implies that there's a problem with the transaction ID (trans-id) associated with the metadata. sections on the error message

: A documented defect in Cisco DNA Center versions 2.2.3.x, 2.3.3.x, and 2.3.4.x where the core image file downloads successfully, but the accompanying ISSU compatibility matrix fails due to metadata discrepancies.

# Check current time and NTP status timedatectl status ntpq -p

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Newer versions like 2.3.7.9 may trigger this error if the product is not properly registered or approved to call Cisco cloud services.

Navigate to > Settings > External Services > Cisco.com Credentials .